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About Afghanistan Capacity Development & Educational Organization:


Afghanistan Capacity Development and Educational Organization (ACDEO) is a Women Lead and Women Focused national NGO registered with Afghanistan’s Ministry of Economy and Ministry of Women Affairs. Established in 2012, ACDEO is committed to the development of Afghanistan and aims to help the country’s most vulnerable individuals by improving social welfare and promoting a better quality of life for Afghans and their families within Islam and within Afghanistan’s constitution. ACDEO gives women and children the opportunity to access justice, counselling, and education. ACDEO established the first family helpline in Afghanistan, with an initial focus on three south-eastern provinces and within a few months started receiving calls from throughout Afghanistan. Utilizing specific professional skill-sets and experience, ACDEO is at the forefront of delivering accessible, trustworthy counselling, and advice to Afghans in need of non-violent conflict resolution. ACDEO continues to maintain a positive track record with callers due to their awareness of cultural and religious sensitivities.

Health Information Centre (HIC) of Ministry of Public Health

Health Information Center (HIC) is a centralized office used for the purpose of receiving and transmitting a large volume of health-related queries by telephone from general public which is one of the innovative interventions designed and established by Health Promotion Department of ministry of public health of Afghanistan with technical support of Health System Strengthening (HSS) and funded by GAVI.

The overall objective of HIC is to provide promoting and preventive counseling, triage for referral or provide advice from next level care providers, in order to positively influence health behaviors and support public health interventions to appropriately respond to public needs and in result will improve access, reduce unnecessary travel and costs, and promote health and welfare of Afghan population. In addition, the HIC will arrange referrals to appropriate health facilities in the future as well as it is an essential tool to ensure good governance, voice & accountability.

The Helpline is reachable by dialing 166 from any network for free. The service is available in both national languages – six days of week for 24 hours.

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