Call Center Consular (Kabul, Afghanistan)

Accurately enrolling clients in benefit programs of their choice and ensure the system accurately reflects elections
Regular updates of social medial accounts of MSIA and make sure to respond to virtual concerns of clients
Adequate IT knowledge to comply efficiently the requirement and need of clients
Consistent assortment of clients’ observation for further analysis
Develop and deliver creative marketing and communication strategies, plans and approaches to help market and position MSIA to attract partners and win funds
Regularly visit of MSIA websites for updates
Prompt respond to correspondences of clients, take action and proceed the follow-up
Introduction of new products and services using social medial
Respond to online transactions & request of clients
Search virtually for potential, realistic and active clients
Gathering of feedbacks from clients about the current status of products and services
Establishing of online comment card gateway that clients easely and confidently share their opinion abount MSIA

Marie Stopes International Afghanistan commenced its programme after registration with the government of Afghanistan in August 2002.

MSIA follows the global mission statement children by choice not by chance. Our focus is to reduce maternal mortality by providing quality

and sustainable MCH/RH services and information in 7 Provinces in coordination with the Ministry of Public Health, Afghanistan.

The primary responsibility of this role is to further MSI Afghanistan mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE

It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES:

Qualified bachelor degree in IT, Journalism or related fields

IT expert with marketing and communication background.
NGO experience- Desirable 1-3 years.

Experience of using MS Office packages like Ms. Word, Excel, Power point etc.   

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Interested candidates are requested to send their CV along with Cover letter in 1 Word/PDF file (NO Educational and Work Certificates) to the attention of following email (vacancies@msiafghanistan.org) no later than closing date.

Your email subject line should contain the Position title, Vacancy Number & Job Location otherwise your application will not be considered

Submission Email
vacancies@msiafghanistan.org