Help Desk Assistant (Badghis, Ghowr, Herat, Afghanistan) 119 views

Job Description

Job Description:

Job Purpose

The purpose of this position is to screen and identify unaccompanied and separated children in the IDP settlements, provide information to children and families about available services, and document and refer the cases to caseworkers.

Job Description

The Duties and responsibilities may include but not limited to:

Developing a weekly and monthly plan and implement the plans within the set timelines;
Establish and run the Help Desk center and provide information to the communities about the services in the Help Desk;
Screen and identify unaccompanied and separated children and refer to the caseworkers for immediate response
Provide awareness-raising to community member on child protection
Disseminate referral pathways among the community members and actors in IDP settlements.
Identify child protection cases from the communities, and refer the case to the caseworkers and other service providers
Sensitize children, guardians/parents, and other stakeholders about child rights and responsibilities with a view to identifying child protection cases;
Draft and submit weekly and monthly update report to the line manager;
Other duties assigned by the line manager.


About War Child UK:

War Child was established in 1993 as a response to the brutal effects of conflict on children during the Balkans war. We are currently operational in Iraq, Afghanistan, Jordan, Uganda, the Democratic Republic of Congo and Central African Republic. War Child UK started its operation in the Western Region of Afghanistan in 2003 working in three (3) thematic areas namely Education, Protection and Livelihood. War Child UK’s main office is located in Kabul and a sub-office in Herat and Badghis.

Job Requirements

Job Requirements:

Have 12-grade degree, bachelor degree in social science will be preferred;
Have experience in working with IDP children and communities
2-3 years experience in child protection;
Have enough child protection in emergencies knowledge
Good Computer Skill
Good English Language Skills
Ability to deliver the sessions in a simple and systematic way
Excellent communication, coordination, Negotiation skills
Good report writing and presentation skills

Vacancy Number


No. Of Jobs






Years of Experience

Have experience in working with IDP children and c


6 Months


As per organization salary scale

Submission Guideline

Submission Guideline:

Please send a motivation letter, CV to before the closing date.
Applications after the closing date will not be accepted.
Please indicate the position title, Vacancy Number in the Subject Line (Help Desk Assistant WCUK-VA#166) otherwise your application will not be considered.
Please note that there is no telephonic inquiry and only shortlisted applicants will be contacted for written tests and interviews.
The successful applicant will be expected to undergo a Police check, vetting check, be compliant and sign up to War Child’s Child Safeguarding Policy, anti-bribery policy, code of conduct, and other War Child’s policies prior to a final offer being made.
WCUK is an equal opportunity employer and females are highly encouraged to apply.

Submission Email

Submission Email

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