Information Desk Assistant (Re Announced) (Helmand, Afghanistan) 115 views

Job Description

General Duties

  • Reply to questions received at the information helpdesks with the help of a digital platform (containing articles and service maps) and Communication with Communities guidelines. Feedback on (and translate into English if required) representative and noteworthy questions and feedback and write an analysis of the day’s communications (including responses to individual questions, trends in conversation and information gaps). Collaborate with the IRC Afghanistan Signpost Editorial team and the frontline staff team to develop thorough, well-researched answers Dissemination of hard copy/printed IEC materials.

Specific Duties:

  • Follow referral protocol to escalate any communication from vulnerable cases to Protection focal points. Provide community members with Psychological First Aid and moral support on their daily struggles. Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis. Analyse information gaps amongst community members to feed into future content creation. Keep up to date with all the new information that we put out on an ongoing basis and attend regular trainings as required.


The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity, and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
The IRC opened the country program in Afghanistan in 1988. Our programs span the range from humanitarian relief to early recovery and development activities, focusing on child protection, education, economic wellbeing, health, and power. The IRC works in 9 provinces throughout Afghanistan, among which some of the most security volatile, and employs over 500 staff.

Job Requirements

  • An accredited bachelor’s degree or diploma in social work or a related field. 2 to 3 experience is required Good Communication skills in English and reporting skills Technical Competency: 1 Year community member, who is from the community he/she will work in High emotional intelligence (our users are in difficult periods of their lives and the staff need to empathize with them). A native speaker of our audiences’ key languages Dari / Pashto An excellent level of English. Ability to apply communication guidelines in written responses. Integrity. An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate. Ability to work autonomously. Respect for people of all walks of life. A team player. Strong computer proficiency and well acquainted with basic software tools – can navigate autonomously in Windows, Android, Skype, Microsoft Office, and Google docs.    Preferably, knowledge of social media platforms, especially Facebook and whatsapp, and cultural use of these platforms. The commitment to going above and beyond in the quest to give people in crisis accurate information. Fluency in Pashto, Dari and English.    Ability to work closely, professionally, and constructively with all others regardless of nationality, ethnicity, gender, religion, race, tribe, or cultural background

Vacancy Number


No. Of Jobs






Years of Experience

2-3 years relevant


9 months


NTA Salary Scale (Grade F, Step 1-5)

Submission Guideline

Note: Application received without exact position title and location will be directly disqualified from the process. interested candidates are requested to send their applications along with copies of their CVs (NOT Educational and Work Certificates), to the attention of the Human Resources Department at the following address or email us on ( Shortlisted candidates will be directly contacted for a written test and after that for an interview. If you are not contacted TWO or FOUR WEEKS after the closing date .please know that your application has not been successful for the post. IRC Afghanistan Country Office – Kabul Qala-e-Fathullah, Street 3, close to Takyakhana-e-Fatimia, District 10
Submission Email

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