Senior Case Manager (Kabul, Afghanistan) 97 views

Job Description

Job Description:

Action Aid Afghanistan has a partnership with UNICEF to mitigate the impact of COVID 19 on women and girls in Kabul Rural. The goal is to enhance GBV survivors’ utilization of quality services responsive to their needs and strengthen community-based structures and solutions to better protect women and girls, promote their empowerment to access opportunities, services, and support. The case worker will oversee psychosocial activities towards achieving the following program objectives:

To improve survivors’ access to timely, holistic and quality case management
Strengthened engagement with communities to act in the best interests of women and girls.
Invest in social and economic opportunities for women and girls to promote their wellbeing.
Leverage partnerships and experience to advocate for priorities of women and girls

Responsibilities and Tasks

  •  Provide professional and confidential services to survivors of GBV, grounded in survivor-centered case management approach.
  • Ensure accurate client information Documentation through accurate filling of intake and consent forms and ensure confidential and safe storage.
  • Support the maintenance of the AAA’s case management system by maintaining client confidentiality.
  • Ensure the GBVIMS is accurately updated on a regular basis.
  • Ethically and confidentially collect and store GBV data. Participate in interpretation of the analyzed data on trends and work with the GBV Psychosocial officer to disseminate information to all relevant stakeholders.
  • Participate in the development of case management monitoring systems and help to ensure that GBV community workers utilize these systems correctly and consistently.
  • Participate in preparation of all relevant reports regarding the AAA psychosocial activities.
  • Development of referral networks between partners implementing GBV and implementation of referral pathways.
  • Supervise and provide training, mentorship, and other technical support to community workers directly involved with the psychosocial component of the AAA’s GBV Programme.
  • Provide leadership and guidance to all safe space officers, psychosocial councilors, case workers and community workers, to ensure all Programme activities meet best practice standards.
  • Monitor and supervise case management, including capacity building through training and on-the-job training of community workers. Training topics should include active listening and effective communication, action, and safety planning, GBV guiding principles, GBV basic concepts, and other related topics.
  • Strengthen and maintain networks through other service providers to ensure that survivors receive compassionate support from the community and to encourage greater communication, collaboration and coordination among partners (protection, health, legal, and psychosocial sectors).
  • Advice the outreach teams on programming areas that require targeted interventions and campaigns based on trend analysis.
  • Participate in capacity building trainings for the local partner’s around psychosocial support.
  • Strengthen and maintain networks with community leaders, women leaders, service providers to ensure that survivors receive compassionate support from the community and to encourage greater communication, collaboration, and coordination among partners (protection, health, legal, and psychosocial sectors)
  • Work in collaboration with psychosocial councilors, safe space officers and GBV case workers to ensure ongoing needs of women and girls are being met through prevention-related activities.
  • Monitor monthly community outreach plan with community workers, based on case trends and ongoing needs of women and girls.
  • Organize and conduct trainings for partners on relevant organizational development areas and support peer learning between AAA and the local partner.
  • Development of referral networks between partners implementing GBV and implementation of referral pathways in collaboration with GBV Subcluster.
  • Participate in the case conferences at provincial level and another inter-agency coordination meeting


About ActionAid Afghanistan:

ActionAid is a global alliance of organizations, working towards achieving a world without poverty and injustice in which every person enjoys the right to a life with dignity. We work in more than 40 countries in Africa, Asia, Europe and the Americas and our expertise lies in community-led development, working through partnerships with people living in poverty and their organizations. We work with the poor and excluded sections of the society using human rights based development approach. Our Country Strategy for Afghanistan titled ‘PEOPLE’S POWER FOR INCLUSIVE ECONOMIC EMPOWERMENT AND SOCIAL JUSTICE’ for the period 2018-2022 focuses on improving resilient food security and also advancing grassroots democratic governance among, other strategic priorities, wherein women and girls’ needs are central to all of our work.

Job Requirements

Job Requirements:

Education & Training:

  • Bachelor’s in counseling and/or psychology. Master’s degree is preferred.


  •  Minimum 5 years of direct psychosocial/counseling experience with a reputable agency; experience working with survivors of violence preferred.

Technical Skills:

  • Clear understanding of gender, abuse of power, and issues surrounding violence against women.
  • Able to maintain confidentiality, medical ethics and respect for clients at all times.
  • Experience in participatory techniques and community mobilization
  • Able to lead, train, supervise, facilitate and motivate GBV Community Workers in their respective tasks in a professional, respectful and supportive manner.
  • Positive, highly motivated, innovative, with strong organizational and inter-personal skills.
  • Able to coordinate multiple tasks while maintaining attention to quality and detail. 
  • Able to work as part of a team.
  • Strong knowledge of computer applications, including MS Word and Excel.
  • Willing to work in a hardship area.
  • Fluency in English, including writing clear and concise reports

Vacancy Number

Senior Case Manager-745

No. Of Jobs






Years of Experience

Minimum 4 years of direct psychosocial/counseling


6 Months


75,000 AFN/Month including all benefits

Submission Guideline

Submission Guideline:

If you have the expertise to take on this exciting opportunity, please apply online by sending your CV and motivation cover letter to  before May 18, 2021. Please clearly indicate Senior Case Manager-745 in the subject of your email, otherwise your application will not be considered. ActionAid Afghanistan will review the applications on an ongoing basis, thus applicants are strongly advised to make applications at the earliest.

ActionAid Afghanistan welcomes applications from all sections of the community and promotes diversity.  Although all applications will be considered on their individual merit, suitably qualified women candidates are especially encouraged to apply.  

Due to high volumes of applications received, we can only correspond with short listed applicants. Should you not have received feedback on your application within two weeks of the closing date, please consider your application unsuccessful. ActionAid Afghanistan will not consider unsolicited candidates from recruitment agencies. We reserve the right to withdraw any of our vacancies at any time.

Submission Email

Submission Email

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